FREQUENTLY ASKED QUESTIONS

PRODUCT INFORMATION

Q1: Are vibrating massagers good for muscles?

A1: If you’re wondering whether a muscle massager is good for your muscles, then the answer is yes! Vibrations are frequently used as a massage technique to relieve tight muscle tension. By using a muscle massager, you are allowing yourself to target specific muscles that are causing you pain and discomfort. Muscle massagers, such as a vibrating roller and a muscle massager gun, have many other benefits, such as reduced pain after exercise, increased blood flow, improved performance, and lesser frequency of injury.


Q2: Who can benefit from Purfit products?

A2: If you’re wondering if Purfit is for you, then yes, we are – Purfit is for everyone! Purfit products are used by a variety of people of all ages. Our customer base includes professional athletes, fitness enthusiasts, yoga & pilates students, those who suffer from aches, pains or chronic injuries, and anyone looking to improve their flexibility and care for their health.

Whether you’re looking for a neck massager, knee massager, vibrating foam roller or a massage gun or something to ease those aches and pains, we’ve got you covered!


Q3: Is there anyone who should not use Purfit?

A3: The team here at Purfit recommend that anyone who is pregnant, has a pacemaker, is undergoing chemotherapy treatment, or has any other health condition they believe could be affected by using muscle recovery equipment of this kind should consult with a doctor prior to using any products.Please seek advice from your doctor before using a product if you are unsure.


Q4: Do vibrating rollers work?

A4: Since using a regular foam roller can cause some discomfort, vibrating foam rollers can be really effective at massaging your muscles through a more comfortable technique. The best vibrating foam roller on the market is one that is scientifically proven to ease next day muscle soreness and increase range of motion, and that is the Purfit vibrating foam roller.Our vibrating foam rollers have been scientifically proven to reduce soreness, ease any aches, pains and discomfort, and increase blood flow in the muscles.


Q5: Are massage guns worth it?

A5: Massage guns provide a relief that is more intense than foam rolling or any kind of massage therapy. When it comes to workout recovery, using a muscle gun is a sure way to provide a deep tissue massage without having to pay for a professional massage. Investing in a massage therapy gun gives you all the post-workout relief you need from the comfort of your gym or home. The most cost effective and best massage gun on the market is the Purfit Massage Gun.


Q6: Do massage guns help recovery?

A6: Investing in a recovery massage gun is one of the best ways to keep your body in top shape when training and warming up and down. Recovery massage guns are able to increase blood flow to a specific muscle area, which can help to reduce inflammation and muscle tension and break up those often painful knots that seem to linger after a hard workout. Massage guns are also used prior to intense workouts to help warm up muscles ahead of activity.

ORDERS AND RETURNS

Q1: Do you ship internationally?

A1: We are happy to say that we provide shipping internationally. 


Q2: Do you offer discounts for bulk purchases?

A2: If you wish to buy more than 5 units, please contact us to discuss bulk discounts. We offer industry discounts to fitness instructors, personal trainers, and sports coaches so do get in touch with us to discuss this further.


Q3: Who should I to contact if I have any queries?

A3: In the event of product/order queries, please contact info@thepurfit.com.


Q4: How can I return / replace a product?

A4: Here at Purfit, we offer a 30 day money back guarantee. We do this as we are so proud of our products and are very confident that you will love them too.On the rare occasion there is an issue with a product or you are unhappy with your purchase, please contact us quoting your order number to discuss further.Orders made within 30 days can be returned to us for a refund or replacement but the customer needs to cover the shipping cost to return the item. 


Q5: How long will it take to get my package?

A5: We will send out your order within 48 hours. Delivery takes 1-7 business days within the Australia. We cannot guarantee set delivery times as this can be affected by shipping company.


Q6: How can I cancel or change my order?

A6: If you need to change or cancel your order, please contact us quoting your order number so that we can assist you.


Q7: How do I track my order?

A7: When making an order through our website you will get notifications via email. We will send your parcel tracking number via email. Please check your email spam if you do not receive any notifications.

PAYMENT INFORMATION

Q1: What payment methods are accepted?

A1: Here at Purfit, we accept PayPal and all major debit and credit cards so no matter what your online payment method is, we facilitate it all. 


Q2: Is buying online safe?

A2: The team at Purfit take your privacy very seriously. We are very strict on the fact that we do not and never will share your information with any third parties. We will make sure your payment information is securely encrypted. Shopping online with Purfit is as safe as can be!

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